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Marqués de Cáceres / Purchase and Booking Terms

Purchase an booking terms

The Agreement

These General Conditions will apply to all products offered by UNIÓN VITIVINÍCOLA, S.A. on this website. These General Conditions will be in effect for all goods and services offered, and may be modified without prior notice, with changes not affecting purchases already made up to that point.

Completion of the purchase

The purchase of the products offered on the website is made by selecting the chosen products, which will be added to the shopping cart. Once the selection is complete, the purchase will continue by entering personal details (depending on the case) for the issuance of the invoice and credit card information to process the payment for the products. Finally, by confirming the purchase, the final purchase of the selected products will be made, and the payment method (Credit Card or Bizum) will be selected.

Conditions for modifying reservations

By default, any wine tourism service purchased on this website has a period of 72 hours prior to the visit to allow for modifications. However, each service clearly and uniquely specifies the timeframe for any changes to the date and availability. To proceed with modifying a visit, you must follow the instructions received in the purchase email or access Manage Bookings.

Conditions for Modifying Tickets

By default, any ticket for a wine tourism event purchased on this website cannot be modified. However, each service clearly and uniquely specifies the timeframe for any changes to the date and availability. To proceed with modifying a ticket, you must follow the instructions received in the purchase email or access Manage Bookings.

Cancellation conditions for reservations

By default, any wine tourism service purchased on this website has a period of 72 hours prior to the visit to allow for cancellation. However, each service clearly and uniquely specifies the timeframe for its possible cancellation. To proceed with the cancellation of a visit, you must follow the instructions received in the purchase email or access Manage Bookings.

Ticket Cancellation Conditions

By default, any wine tourism service purchased on this website cannot be cancelled. However, each service clearly and uniquely specifies the timeframe for its possible cancellation. To proceed with the cancellation of a ticket, you must follow the instructions received in the purchase email or access Manage Bookings.

Refunds of Payments

Refunds resulting from any modification or cancellation made through this website or directly with the winery can only be processed using the same payment method with which the purchase was made, that is, credit card or Bizum if active. If you make the modification or cancellation from Manage Bookings, the refund is immediate.

Use of Reservations

The tickets purchased in accordance with the provisions of the previous section, and received by the user via email, will have the same value as if they had been purchased physically at the Winery.

The website user may:

  • Print their tickets on plain paper, ensuring that the printout is correct and that the codes identifying and individualizing each ticket are legible
  • Download the .pdf file received via email to their mobile device and present it at the entrance of the Winery.
  • Download the tickets received in their email in passbook format.

The tickets will entitle the holder to access the Winery or the event for which they were purchased and will be valid exclusively for the selected Wine Tourism Service, Date, and Time.

Issues with the ticket sales service

Any issues related to the use and operation of the reservation/purchase and gifting system must be reported to the email address: visitas@marquesdecaceres.com

Data Protection Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and Organic Law 3/2018, of December 5, on Personal Data Protection and the guarantee of digital rights, we inform you that you can send a letter at any time and free of charge to

UNIÓN VITIVINÍCOLA, S.A.
CIF: A-26010678
Dirección: Carretera Logroño s/n
C.P: 26350
Localidad: Cenicero
By attaching a copy of your identity document, to request your rights of access, rectification, erasure, objection, restriction, and data portability.

Furthermore, you can file a complaint with the Spanish Data Protection Agency, through the following address:

Agencia Española de Protección de Datos
Jorge Juan, 6.
28001 Madrid
When the data subject considers that UNIÓN VITIVINÍCOLA, S.A. has violated the rights granted to them by the applicable data protection regulations.

Notwithstanding the above, the data subject may contact UNIÓN VITIVINÍCOLA, S.A. at visitas@marquesdecaceres.com

Additionally, we inform you that JIG DIGITAL is the data processor, managing the reservation/ticket/gift sales platform for UNIÓN VITIVINÍCOLA, S.A.
Completing all the fields in this form is mandatory and constitutes your explicit consent to the processing of your personal data for the purposes indicated. In the event that the form requires the inclusion of personal data concerning individuals other than the person completing this form, you must, prior to including such data, inform them of the details contained in the previous paragraphs and of the Privacy Policy of UNIÓN VITIVINÍCOLA, S.A.

Modifications to the terms and website

UNIÓN VITIVINÍCOLA, S.A. reserves the right to make any modifications it deems appropriate to these terms, the website, and the services provided at any time without prior notice. Consequently, UNIÓN VITIVINÍCOLA, S.A. may change, remove, or add both the content and the services provided through the website, as well as the presentation or location of the website, including temporarily or permanently suspending its operation